Frequently Asked Questions

Do you have any questions?

We understand that you might like to find out more about our hire services. You’re not alone! We’re often asked about what we offer and we are more than happy to give you the answers you need. And to save you time, here are some of the most common rental questions we’re asked.

From general enquiries to product-specific information, we hope you find the answer you’re looking for. If not, however, you are welcome to get in touch with our customer service team. We’ll do our best to make sure you get the fridge rental information you came here for – either by email or telephone!

CONTACT US: 0800 148 8075 (UK) | 1890 846 846 (IRL) | Email Us

 


General rental questions

What areas do Cross Rental Services cover?
We can supply refrigeration and other catering equipment to UK mainland and Ireland.

How long can I rent for?
We offer flexible rental contracts, which can range from a single day to 12 months and beyond depending on the type of product you wish to hire. If you get in touch with us, a member of our sales team will tailor a rental package that suits your exact needs.

Are there any up-front costs to pay?
Yes, there are. We require full payment prior to delivery if you hire a fridge on a short-term basis (up to 12 weeks). For longer-term rental contracts, we require first month’s payment plus full transport costs in advance.

Can I purchase equipment at the end of my contract?
We are primarily a rental company, but we do offer purchase options if requested at the end of the hire period. Contact our sales department for a quotation when your contract is up for renewal.

Is insurance included within a rental contract?
Yes – with our optional damage waiver insurance. This small extra charge can be taken at the hire contract stage and it will cover you against any accidental damage (beyond standard wear & tear) that might occur during the hire period.

Can I exchange my equipment for a newer model at the end of my contract?
If you hire equipment from us for longer than 36 months, then the answer is yes! We provide our long-term customers the option to exchange for a newer model at the end of the contract agreement, or you can continue renting your existing equipment at a reduced monthly rate. This is subject to transport costs and terms and conditions.

 

Our rental products

Will I be supplied with brand new hire equipment?
We can’t promise brand new equipment to all customers (unless specified at quote stage), however all the hire equipment we provide is high quality, fully cleaned, repaired and tested prior to delivery. For longer-term hire contracts we can provide options for new, nearly new and refurbished equipment.

Do you supply domestic hire equipment for home use?
We only supply high-quality commercial refrigeration and catering equipment for commercial use rather than domestic appliances.

Where can I find out the exact specifications of my equipment?
We include specification sheets for each product online and we also send these with the original quotation. If you can;t find the information you require then please speak to a member of our technical team.

Do you allow customers to transport the equipment using their own vehicles?
Only under special circumstances and we generally deliver and collect all of our rental equipment to ensure it arrives undamaged and returns to our warehouse in the same condition.

I can’t find the product I wish to hire on your website. Can you help?
Our website shows our core range of  rental products, but do call us if you can’t find what you’re looking for and we’ll be happy to discuss your exact needs with you.

Do you offer a full cabinet branding service?
Yes – we can provide a free mock-up visual that shows your branding on your chosen fridge or freezer! We can also arrange the printing and vinyl fitting on request and at an additional cost.

Service and maintenance

Do I have to pay for any service costs during the rental period?
No – all refrigeration and catering equipment hire contracts come with a full service warranty for the entire duration of the contract. We cover any labour or parts costs required in the event of a breakdown during that time.

If my unit breaks down, how long does it usually take for an engineer to arrive on site
We aim to have an engineer on site within 2 working days after we receive a service call, unless the problem can be resolved over the phone following our trouble-shooting guides.

What is the procedure for logging service calls?
You will find our dedicated service number on your hire equipment. Call this number and provide us with the cabinet serial number and we’ll arrange for a local engineer to come and investigate the problem if it can’t be resolved over the phone.

If my unit cannot be fixed by your engineer, will it be replaced?
In the unlikely event of a fridge being condemned by a qualified engineer, Cross Rental Services will arrange for a replacement unit to be provided at no extra cost to the customer.

 

Deliveries and collections

Can you provide any advice prior to delivery of the hire equipment?
Before we deliver any equipment, please let us know if there are any obstructions that could pose a problem – e.g. parking restrictions for articulated vehicles; narrow doorways; steps, lifts or stairs etc. If you provide us with these details at the order stage, we’ll make sure your delivery goes as smoothly as possible.

Can I arrange my own transport?
We deliver and collect all our rental equipment because we have staff who are fully trained to transport delicate refrigeration and catering equipment.

How long does it take to deliver after an order is placed?
After an order is placed and necessary paperwork is complete, Cross Rental Services usually deliver within 3-5 working days. This is subject to stock availability and the equipment required.

What days do you deliver and collect equipment?
Our drivers can deliver to and collect from areas across the UK and Ireland between Mondays and Fridays, excluding bank holidays. Please call us on 0800 148 8075 (UK) or 1890 846 846 (IRL) and we’ll let you know what days we can deliver to your area.

What time shall I expect the unit to arrive?
We deliver and collect hire equipment between the hours of 09:00 and 17:00 unless specified at the order stage. If you require delivery and/or collection at a specific time or out-of-hours let us know your preferred times when placing an order and we’ll do our utmost to meet these times (may subject to surcharges). We can usually provide a rough ETA 24 hours prior to delivery/collection and can ask the driver to call you an hour in advance if requested.